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PC Laptops, a 22-year veteran computer company, needed its tech experts to continue to deliver on the high customer satisfaction the company is known for, but via remote support that's easily accessible from within their CRM.

This case study examines how PC Laptops quickly integrated their existing NetSuite CRM with Support.com Cloud SuiteApp to automate routine tasks with smart guidance and to decrease time to resolution with co-browse and on-screen assistance.

Results

  • PC Laptops quickly onboarded 50 agents within 11 days with the help of the Support.com Cloud customer success program and experienced support services
  • Activated Support.com Cloud integration with NetSuite CRM within 15 minutes, for a single view of customer and support information and activities that enables agents to close cases faster and with less customer effort

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